Shipping policy
Processing Time
As our products are custom-made to order, please allow 3-5 business days for processing and production. The exact processing time may vary depending on the complexity of the item and order volume. We strive to complete each order with care and attention to detail.
Shipping Rates and Delivery
Shipping rates are calculated based on the destination, shipping method, and item weight. During checkout, you can select your preferred shipping option.
Please note that delivery times are estimates and may vary due to unforeseen circumstances beyond our control, such as weather delays or carrier issues.
Tracking Information
Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to monitor the status of your delivery.
International Shipping
We offer international shipping to select countries. Please note that international orders may be subject to customs fees, import duties, and taxes, which are the responsibility of the customer. Delivery times for international orders may vary depending on the destination country's customs process.
Lost or Stolen Packages
We are not responsible for lost or stolen packages. If your tracking information indicates that your package has been delivered, but you have not received it, please contact the carrier directly. We recommend choosing a shipping method that includes insurance for added protection.
Shipping Address
Please ensure that your shipping address is accurate and complete. We are not responsible for packages delivered to incorrect or incomplete addresses provided by the customer. If an order is returned due to an incorrect address, the customer will be responsible for any additional shipping charges.
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No Refund Policy for Digital Products
Due to the nature of digital products, all sales are final. Once a digital product has been purchased and accessed, we are unable to offer a refund, cancellation, or exchange. This includes, but is not limited to, downloadable content, eBooks, courses, templates, and other intangible products.
Why We Don't Offer Refunds:
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Instant Access: Upon purchase, you immediately receive access to our digital products, which are non-returnable.
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Intellectual Property: Once you gain access to the content, it cannot be "returned" in the same way as a physical product.
Exceptions:
In the rare event that you experience technical issues preventing you from accessing the product, please contact us within 48 hours of purchase at thehealinghercollective@gmail.com and we will assist you in resolving the issue. Please note that refunds will not be provided for user errors or technical difficulties unrelated to our product.
We stand by the quality of our digital products and are committed to ensuring customer satisfaction through support and resources.